Returns & Warranty

Scope of Application
This policy applies to all adult products purchased in this store and is formulated in accordance with the Consumer Protection Law and relevant cross-border e-commerce regulations. Due to the special nature of adult products, private health products do not accept returns or exchanges without reason, and customized products are non-refundable.

Return and Exchange Conditions
1. Quality Issues
Returns or exchanges are accepted for the following quality issues:

  • Damaged goods (cracks, breaks)

  • Functional defects (loose joints, component failure)

  • Severe color differences (significant difference from the product details page)

Not considered quality issues:

  • TPE surface air bubbles (normal for TPE material, does not affect use)

  • Silicone mold lines (production marks, not defects)

  • Minor color differences due to monitor or lighting

2. Time Limit
Requests for return or exchange due to quality issues must be made within 7 days of receiving the product. Beyond this period, the product is considered accepted.

Return and Exchange Process

  1. Application Submission
    Log in to your account, go to the order page, select the product to return, and provide the reason along with evidence:

  • Clear photos or videos of the product and problem areas

  • Photos of packaging and logistics tracking number

  1. Review and Processing
    The merchant will review your application within 48 hours and respond via platform messages or email. Once approved, a return address and logistics instructions will be provided (traceable international shipping is recommended).

  2. Product Return
    Products must be returned within 7 days after approval. Packages should clearly indicate the order number and a “Return & Exchange” label to ensure privacy and security.

  3. Refund / Exchange

  • Refund: Funds will be returned to the original payment method within 3-15 business days.

  • Exchange: The merchant will ship a replacement product for quality issues, with shipping costs borne by the merchant.

Logistics and Cost Responsibilities

  1. If the customer requests interception of a package in transit, the customer bears the interception fee and return shipping (equal to the outgoing shipping fee).

  2. Packages should not be refused without reason; otherwise, the customer is responsible for return shipping and any damage that prevents resale.

  3. Lost or delayed packages (long-time no tracking update, abnormal status) require proof of order and tracking to process claims; otherwise, no compensation or replacement will be issued.

  4. Address changes during transit may incur operation and address change fees and are not guaranteed; unsuccessful changes still require payment of operation fees.

  5. If a package is marked delivered but not received, customers should first contact the local carrier. We can assist in requesting proof of delivery, but evidence of non-receipt is required, and the check may not succeed.

  6. Unauthorized returns may be rejected; the warehouse may be unable to locate the item or it may affect resale, in which case no compensation will be provided.