Commitment & Responsibility

Returns & Warranty

Our policy is formulated in accordance with Consumer Protection Laws and cross-border regulations to ensure a secure and fair experience for every Muse collector.

Scope of Application

Due to the bespoke and intimate nature of our products, private health items do not accept returns or exchanges without reason, and customized products are non-refundable.

Accepted Quality Issues

  • • Damaged goods (cracks, breaks)
  • • Functional defects (joints, electronic failure)
  • • Severe color differences from product details

Standard Characteristics

  • • TPE surface air bubbles (Material nature)
  • • Silicone mold lines (Production marks)
  • • Minor lighting or monitor variances

The Return Process

Step 01
Application

Submit clear photos/videos and logistics labels via your order management page.

Step 02
Review

Our specialists will review and respond within 48 hours with specific instructions.

Step 03
Shipment

Securely return the item within 7 days using a traceable international carrier.

Step 04
Resolution

Refunds are processed within 3-15 business days or a replacement is dispatched.

Logistics & Responsibilities

Package Interception: Customer bears interception and return fees (equivalent to outgoing shipping fee).

Refusal of Delivery: Unauthorized refusal makes the customer liable for return shipping and any resale damage.

Lost Packages: Claims require formal proof of order and tracking. No compensation without evidence.

Address Changes: Transit changes incur operational fees and are not guaranteed to succeed.

Non-Receipt Claims: If marked 'delivered', please contact local carriers first. We require non-receipt evidence to assist.

Prohibitive Notice: Unauthorized returns will be rejected. If our warehouse is unable to locate an un-notified package, SexdollMuse provides no compensation or liability for the item.

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